Frequently Asked Questions
iMessage stopped working
Check your iMessage settings: Make sure that iMessage is enabled and that your phone number and email address are listed correctly. Go to Settings > Messages and check the settings under "Send & Receive".
What exactly is an eSIM?
An eSIM serves as a virtual SIM card enabling you to set up a mobile plan through your network provider without needing a physical nano-SIM card.
How can I go about activating my eSIM?
Activating your eSIM is a straightforward process involving these 3 steps: 1) Pick your destination 2) Opt for a data plan 3) Scan the QR code using your phone.
Could you explain the distinction between a physical SIM and an eSIM?
While a physical SIM involves a small chip that you insert into your phone, an eSIM is a digital representation facilitating the activation of a cellular plan without requiring a physical nano-SIM card.
How can I determine if my phone is eSIM compatible?
To identify whether your phone supports eSIM, please refer to our list of supported devices on the designated web page.
When I try to install the eSIM I receive error 10014 on my Google Pixel Phone
It means that you already have one eSIM installed on your Pixel. Your phone supports only one eSIM at time, please remove the other eSIM before installing ours.
Can I use the Hotspot/Tethering feature on my device?
Yes! Our eSIM data can be shared with your friends with no limits. You could use all the data in just one day if you need.
Do I need to enable roaming settings?
Yes, the eSIM needs the roaming settings to be enabled. On iPhone devices you can enable it by going to Settings > Cellular > Cellular Data Options > Roaming > Voice & Data. On Android devices you can enable it by going to Settings > Network & Internet > Mobile Network > Advanced > Roaming. IMPORTANT: Make sure to enable the roaming settings ONLY on the eSIM, not on your main SIM, otherwise you will incour in roaming fees.